The information we request from each customer is their name, billing and shipping address, phone number, email address and payment information. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. If you need to make any corrections to the information we have on file, you can contact us via email or phone. Protecting your order information is top priority for us. We use industry-standard encryption to secure your information.
The following shipping options are available when you check out.
Standard Shipping (delivery within 5-10 business days): $7
2 Business Days Shipping and Handling: $15 per order*
1 Business Day Shipping and Handling: $25 per order*
*Expedited orders must be placed before 1:00PM PST in order to ship out the same day they are placed. However, due to payment type, and that company’s approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different. Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Please note: When standard shipping is selected, GALA USA determines the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), UPS or FedEx.
A backordered item ships as soon as it becomes available. Please keep in mind that the arrival date is an estimated time frame and is subject to change. If the backordered item is no longer available, we will cancel the item from your order and notify you via e-mail.
We want you to be happy with your order! If you’d like to return your order simply email or call us for a full refund, less the cost incurred when shipping your order to you. Unfortunately, Gala USA is unable to offer exchanges at this time. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Items must be returned within 30 days of purchase, unused, in original packaging. Please allow 4-6 weeks for inspection and processing your return.
To return an order: * Include a copy of your proof of purchase. * Ship your package with a carrier that can provide tracking and insurance. Gala USA is not responsible for packages lost in transit without proof of tracking.